Refund and Returns Policy
Overview
At Hurricanes RFC, we are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines the terms under which returns and refunds are processed for purchases made in the United Arab Emirates.
Returns
Eligibility for Returns
- Items must be returned within 14 days from the date of purchase.
- Items must be unused, in the same condition as received, and in the original packaging.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
Non-Returnable Items
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids and gases
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Process
- Contact our customer service team at [email protected] to initiate a return.
- Provide your order number and reason for the return.
- Our team will provide instructions on how to send the item back.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds
Eligibility for Refunds
- Refunds are processed once the returned item is received and inspected.
- We will notify you via email regarding the approval or rejection of your refund.
Processing Time
- Approved refunds will be processed within 14 days.
- Refunds will be credited back to the original payment method.
Partial Refunds
- Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
Exchanges
Eligibility for Exchanges
- Exchanges are allowed for defective or damaged items.
- If you need to exchange an item, contact our customer service team at [email protected].
Special Conditions
Sale Items
- Only regular-priced items may be refunded; sale items are non-refundable.
Gifts
- If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
- If the item wasn’t marked as a gift, the refund will be sent to the gift giver.
Contact Us
For more information or assistance with your return or refund, please contact us at:
- Email: [email protected]
- Phone: +971 58 585 1834
- Address: The Sevens Stadium, PO Box 686, Al Ain Road, Dubai UAE
This policy is subject to change without notice. Please review our website for the most current version.
